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Frequently Asked Questions (FAQ)
About StudioSchool Pro
Purchasing StudioSchool Pro
Installing StudioSchool Pro
Using StudioSchool Pro
Troubleshooting
- How
did StudioSchool Pro originate?
StudioSchool Pro was originally designed by William Loving
of Dedication Technologies, beginning in 1996, for use by the
Northampton Community Music Center in Massachusetts. Like many
small organizations, the Northampton Community Music Center was
struggling to manage it's mailing list and class registrations
without the benefit of an integrated database. A relational database
system was developed in FileMaker Pro that did away with record
duplication issues and utilized a centralized list of contacts
for tracking donations, class registrations and billing.
Since 2001, the development of this system, now called StudioSchool
Pro, has broadened in scope to include member/donor levels, donor
tracking, fundraising campaign management, and receivables reporting.
These new features allow StudioSchool Pro to address the database
management needs of most non-profit organizations as well as businesses
and municipalities involved in education or training. The current
feature set of StudioSchool Pro has been developed in direct response
to input from users. We continue to actively solicit feedback
from current and potential users for useful features to incorporate
in future versions.
We are deeply grateful to the Northampton Community Music Center
and Jason Trotta and Jeremy Marusek in particular for their
feedback
and support.
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What is the difference between the Single-User Version and the
Multi-User Version of StudioSchool Pro?
The Single-User version of StudioSchool Pro is limited so that
it cannot be shared or accessed via a network. The Single-User
version comes with one license for FileMaker Pro.
The Multi-User version can be shared over a network (local or
wide area) and accessed simultaneously by mulitple users (when
used with FileMaker Server). It comes with two (2) FileMaker
Pro workstation licenses and requires the installation of FileMaker Pro
on each
workstation that will be accessing it. It also requires the installation
of FileMaker Server on a dedicated computer that is not being
used as a workstation (an existing server machine may be used).
FileMaker Server hosts a single set of the StudioSchool
Pro files that are accessed and modified by all users using
FileMaker's
built-in networking.
- Does
StudioSchool Pro require the use of FileMaker Pro?
Yes, StudioSchool Pro was developed using FileMaker Pro and both
the Single-User and Multi-User versions require the use of FileMaker
Pro to run. The multi-user version requires and includes FileMaker
Server.
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What are the hardware and software requirements for StudioSchool
Pro?
StudioSchool Pro's hardware and software requirements are
the same as those of FileMaker Pro. We recommend checking the
technical specifications pages on FileMaker's website for both
FileMaker
Pro and FileMaker
Server.
- What versions
of FileMaker does StudioSchool Pro work with?
StudioSchool Pro 4 or 5 will run in FileMaker Pro 9 or higher but
is optimized for FileMaker Pro 10 or higher.
StudioSchool
Pro 3 runs using FileMaker Pro 6 only. End users cannot updated
version 3 to run with more recent versions of FileMaker, but
our upgrade process to version 5 will convert all you data for
you.
- How can I use
StudioSchool Pro with my accounting program?
StudioSchool Pro is designed to be used as a "Receivables
Module" in coordination with an accounting program such as
QuickBooks or MYOB. StudioSchool Pro tracks Income and Payments
from class registrations and donations, as well as various deductions
such as scholarships, discounts, and other adjustments. To do
this, during initial setup, the user creates a Chart of Accounts
that matches that of their accounting application, for example,
Tuition Income 4-4100, Faculty Discounts 5-5200, etc.
When a transaction occurs such as a class registration or donation,
StudioSchool Pro creates individual transaction records for tracking
each portion of the transactions. For example, a class registration
having a registration fee, class fee, scholarship and material
fee, would have a separate transaction record for each part, as
is normal accounting practice. Similarly, other interactions such
as donations, payments, refunds, etc., are tracked in the General
Ledger.
The Income related transaction records are then periodically 'Posted'
by the user within StudioSchool Pro - most commonly on a monthly
basis. Upon posting, and using a summary report generated by StudioSchool
Pro, the user enters the total for each Income or Cost account
in their accounting program as either General Ledger transactions
or as part of an Invoice.
Payment reports work similarly and act as a check against your
deposit records for your bank and credit card merchant accounts.
Payment reports are summarized by day and type (Cash, Check, Visa,
MC, etc.). A separate Refund report similarly shows refunds by
day and type.
Using this system, all transactions in SSP are summarized and
only the totals are entered in your book-keeping application.
SSP has built-in reports to show past summaries for any specific
date or date range, either in detail or totals.
Sample copies of the Income, Payments and Refund reports are available
in the SampleReports.pdf file.
They can also be generated directly within the demo version from
the "Reports" tab in Registration.
Users are, of course, free to do their record keeping separately
in their accounting program. For a detailed description of Acccounting in StudioSchool Pro see this Accounting.pdf document.
- Does StudioSchool
Pro do invoicing?
For schools which require the ability to send invoices for outstanding
balances, StudioSchool Pro offers summarized invoicing for each
family and standard 30/60/90 day aging reports.
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Does StudioSchool Pro support online registration?
We are currently working to develop an online registration function
which will allow organizations to leverage their investment in
StudioSchool Pro and avoid having to create an expensive and/or
non-integrated custom web registration system. Classes would be
uploaded directly from StudioSchool Pro, registrations would be
downloaded directly into StudioSchool Pro and all payments would
be handled locally by the organziation rather than the web server.
We are interested in your feedback on this new feature. Please
call if you have comments or questions.
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Can I get a sample of StudioSchool Pro's Reports and Printouts?
Yes, just click HERE to download
a PDF file containing a sample of StudioSchool Pro's reports including:
donation and campaign reports; payments, invoices, and receivables
reports; class lists and student geographical distribution summaries.
Purchasing StudioSchool Pro
- What is the
least expensive way for our organization to acquire additional
copies of FileMaker Pro on which to run the Multi-User version?
The Multi-User version of StudioSchool Pro includes two
FileMaker Pro licenses. The easiest way to obtain additional
licenses, including
licenses for FileMaker Server, is to purchase them with your
copy of StudioSchool Pro. Through our contract with FileMaker,
Inc.,
we are able to provide these licenses at very reasonable cost.
See our purchase page for current
pricing. Organizations that already own FileMaker Pro can continuing
using their current licenses; those using older versions of FileMaker
Pro will need to upgrade to version 9 or higher and may find
purchasing
new licenses from us less expensive then the normal upgrade pricing.
Please note that hard copy FileMaker Pro manuals are not included
with StudioSchool Pro or with additional FileMaker Pro licences
purchased through Dedication Technologies. FileMaker Pro manuals
are available for $20 per set from FileMaker, Inc. StudioSchool
Pro manuals are also available from Dedication Technologies
for
$20 per copy.
- We
already own some FileMaker Pro licenses. Can we use these with
StudioSchool Pro?
StudioSchoo Pro 4 or 5requires the FileMaker Pro 9 or higher, and
for the multi-user version, FileMaker Server 9 or higher. (Your purchase entitles you to the current FileMaker version license but we can also provide an installation key for older version.) If your copies of FileMaker licenses meet
these requirements, you can use them. StudioSchool Pro requires
several third-party FileMaker Plugins which must be installed.
These are platform specific and can be downloaded from our Support
page along with installation instructions. StudioSchool
Pro 3 requires FileMaker Pro 6.04 and FileMaker Server
5.5 and cannot be used directly with more recent versions of
FileMaker. Our version 3 to version 5 upgrade process will migrate
all your version 3 data to the new
version 5.
- Can
we use the FileMaker Pro licenses that come with StudioSchool
Pro to run other FileMaker databases that we create or buy?
Absolutely. These are full FileMaker Pro licenses and copies
of FileMaker Pro. Although you cannot make design and layout changes
to StudioSchool Pro, you can most certainly create or open other
FileMaker databases using the FileMaker Pro application just as
you would with a retail version. The one thing that does not come
with the FileMaker Pro licenses included with StudioSchool Pro
is normal end-user access to FileMaker's technical support. If
you are having a problem with FileMaker and StudioSchool Pro,
please use our Support page to submit
a support request. For problems with FileMaker not involving StudioSchool
Pro, you may call FileMaker's Technical Support line (408-727-9004)
and purchase single or multiple incident support options or check
out FileMaker's
TechInfo Knowledge Base.
Installing StudioSchool Pro
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What are these "plug-ins" for FileMaker Pro that StudioSchool
requires?
A number of companies make "plug-ins" for FileMaker
Pro that extend it's capabilites, giving a developer the ability
to add features that may not be possible in the current version
of FileMaker Pro. (FileMaker, Inc. officially calls them "Extensions"
but all the manufacturers call them "plug-ins".) StudioSchool
Pro currently uses four plug-ins to increase security, faciliate
user interaction and to manage updates.
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Where can I get the latest version of the plug-ins?
Plug-in sets for each operating system (Windows, Mac OS X,
Mac OS 9) are available on our support
page.
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How do I install the plug-ins in StudioSchool Pro 4 or 5?
These instructions are for StudioSchool Pro 4 or 5 and FileMaker
Pro 9 or higher only.
The plug-ins should be installed "loose" (not enclosed
by another folder) into the "Extensions" folder found within
the FileMaker Pro application folder.
For Windows, the usual path is:
C: Program Files/FileMaker/FileMaker Pro 9/Extensions
For Macintosh OS X, the usual location is:
Hard Drive -> Applications -> FileMaker Pro 9 -> Extensions
If FileMaker is running when you add the extensions, you will
need to Quit and restart FileMaker before it will recognize the
plug-ins. To confirm that the extensions are installed correctly,
go to Preferences --> Application within FileMaker and click
the "Plug-ins" tab. The plug-ins should be listed with
check marks in the boxes next to each name. The plug-ins currently
in use in StudioSchool Pro are:
Troi File Plug-in
Troi Dialog Plug-in
FMExample
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How do I install the plug-ins in StudioSchool Pro version
3?
These instructions are for StudioSchool Pro 3 and FileMaker
Pro 6 only.
The plug-ins should be installed "loose" (not enclosed
by another folder) into the proper folder which varies by name
according to OS. Under Windows, the proper folder is call "System",
on Mac OS, it is called "FileMaker Extensions". The
folder listed below is always to be found in the FileMaker Pro
6 Program folder. Here is the usual path
Windows: c: Program Files/FileMaker/FileMaker Pro 6/System
Mac OS X: Hard Drive -> Applications -> FileMaker Pro -> FileMaker
Extensions
Mac OS 9: Hard Drive -> Applications (OS 9) -> FileMaker Pro
-> FileMaker Extensions
If FileMaker is running when you add the extensions, you will
need to Exit and restart FileMaker before it will recognize the
plug-ins. To confirm that the extensions are installed correctly,
go to Preferences --> Application within FileMaker and click
the "Plug-ins" tab. The plug-ins should be listed with
check marks in the boxes next to each name. The plug-ins currently
in use in StudioSchool Pro are:
Troi File Plug-in
Troi Dialog Plug-in
DialogMagic
SecureFM
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What are the hardware and software requirements for the
single and multi-user versions of StudioSchool Pro? Can I just
run FileMaker Server on a spare machine?
Whether you are running FileMaker Server on a dedicated
computer or on your regular server, we strongly recommend following
the
hardware and OS requirements for FileMaker Pro and FileMaker
Server as
specified on the FileMaker website.
See additional notes below
regarding system requirement differences between FileMaker 6 and
FileMaker 9.
- Do
I have to purchase FileMaker Server or can I just host StudioSchool
Pro using a regular copy of FileMaker Pro?
Using a copy of FileMaker Pro to host StudioSchool Pro can
and is being used by some organizations but it is not recommended.
The desktop version of FileMaker Pro does have the ability to
host networked files, but as a "single-threaded" application,
it has limits to the number of files and simultaneous users it
can handle. We do not support configurations more
than two (2) users without the use of FileMaker Server.
When setup in this configuration, the host machine is usually
being used as a general workstation. Computers used as workstations
are much more likely to crash than a dedicated server that is
never used otherwise, and crashing a machine hosting database
files can result in damaged files.
If you do choose to setup your network using the hosting capabilities
built into the desktop version of FileMaker Pro, we will will
only provide technical support if there is a maximum of one guest.
We strongly recommend that all Multi-User license holders use
FileMaker Server on a dedicated machine. See the next question
for a complete explanation of why we recommend FileMaker Server.
- Why is FileMaker
Server better than using FileMaker Pro (desktop version) for hosting
over a network?
There are at least four compelling reasons for using FileMaker
Server to host rather than the desktop version of FileMaker Pro.
- FileMaker Server has built-in backup scheduling
that can make multiple backups to multiple locations as frequently
as necessary. With the desktop version, the files must be
manually closed on the host machine and made unavailable to
the network during the backup which should be performed at
least daily. Open files cannot be reliably backed up.
- FileMaker Server only does hosting, so all accessing of
the files is via the network. This prevents the temptation
to perform operations on the host machine which might affect
other users. As noted above, the temptation when using the
FileMaker Pro (desktop) to host is to use the host machine
for general workstation tasks, leading to problems when that
machine crashes or locks up.
- FileMaker Server is "multi-threaded" software
designed to handle many requests simultaneously with much
greater speed than is possible for the desktop version.
- FileMaker Server supports simultaneous access for up to
250 users, while the desktop version is quite limited in the
number of users that can connect. Many FileMaker developers
currently recommend the use of FileMaker Server for any configuration
with more than 2 users.
- We
already have a dedicated File Server. Can we run FileMaker Server
on this machine so that we don't have to purchase another computer?
FileMaker, Inc. officially recommends having FileMaker Server
run on a dedicated computer. However, in practice, many organizations
install FielMaker Server on their existing server and use this
arrangement successfully. The key requirement here is that FileMaker
Server be installed on a machine that is NOT being used as a workstation.
Using StudioSchool Pro
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Codes vs Group/List Function: What is the difference between
using "Codes" and the "Group/List" function?
Here are some tips on using Codes vs Groups:
- Codes must be unique and not includes other codes
within their names. So for instance if you have two codes:
"Board" and "Board
- Ex", searching for "Board" will give
you both since they both contain the phrase "Board".
If you now go to change your code list to get rid of overlapping
code names,
keep in mind that changing the name in the Value List area,
does NOT change all those records that are already marked
for the old
code. You will have to mark them again for the new one.
- A better way to keep track of all your
lists is the "Group/List" function
which allows you to call the group whatever you want, create
ongoing groups or just one-off mailings and automatically prevents
duplicates
within the same group. In most cases, groups are preferred
over codes though codes still have their uses. We’ve
preserved codes because it was part of the original SSP but
I regularly recommend
people check out Groups instead for the reasons sited above.
Group/List can be found under "Fundraising" because
it was originally developed to created targeted solicitor lists,
however people now
use it for everything, especially mailings, and it has
it’s
own area in the version 5. You can create groups
on the fly using the "Save List" function in list
view or one at a time in Fundraising -> Group List. You
can also add people individually to groups on their Donor Details
tab or again
through the Save List function. Check the manual for more
details.
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I'm familiar with FileMaker Pro. Can I modify the layouts and
add my own fields?
No. In order to be able to provide a consistent interface and
allow for automated upgrades when revised versions are released,
StudioSchool Pro is not an "unlocked" FileMaker solution.
Your end-user license specifically prohibits modification of the
software in this way. We are however, VERY open to suggestions
for new features and capabilities that would make StudioSchool
Pro an even more effective tool for managing your organization.
We are also working to incorporate an end-user editable module
which will allow access to some layouts in a future version of
StudioSchool Pro.
- Can users access
StudioSchool Pro from other locations outside our local area network
(LAN)?
Yes, with the proper router configuration and network setup,
a user can access the system from home or other remote location.
A broadband internet connection is required on both ends of the
connection. The following steps must be done to make this work.
Your IT coordinator should be able to help with this. For a more
detailed set of instructions and an explanation of Dynamic DNS,
see Remote
Access Instructions
- The Host computer must have FileMaker Server started and
running StudioSchool Pro.
- The Host computer must have a fixed internal IP address
assigned to it, for example, 192.168.1.160.
- The Guest computer must have a copy of FileMaker Pro with
the plug-ins required by StudioSchool Pro.
- The broadband router at the office must be configured to
forward Port 5003 for TCP to the Host machine.
- The router must be using either a static IP address provided
by your Internet Service Provider (ISP) or use a Dynamic DNS
address lookup through
dyndns.org or other dynamic DNS hosting service
- Connect to the Hosted database from the Guest computer
over the internet.
- How do we update our
copy of StudioSchool Pro to the most recent version?
Dedication Technologies periodically releases updates to
StudioSchool Pro which include both new features and fixes for
reported issues. An email is sent to all users that includes a
download link for the update. To update your copy of StudioSchool
Pro download the update and then follow these
instructions.
- What do you recommend
we do to backup our database (and other data)?
For many organizations struggling just to get everything
done, making backups of critical data is often an afterthought
if it gets done at all. The "old" saying goes that there
are two types of people: those whose computers have crashed and
those whose computers WILL crash (or be stolen, damaged, etc.)
Whether you are using the Single or Multi-User Version of StudioSchool
Pro, your organization should have a plan in place for backing
up those files and ALL of your critical data including a routine
for keeping a recent copy of that data off-site. The following
recommendations apply to any FileMaker Pro based database system,
not just StudioSchool Pro.
- Backing up the Single-User Version: Be sure to
Exit/Quit FileMaker Pro and then copy the StudioSchool Pro
folder to a Zip disk, CD, external hard drive, network drive
or other location. The key requirement here is that the files
NOT be open or in use. Copies made of open files will nearly
always be corrupt. If you are using an automated backup software
such as Dantz Retrospect,
be sure that it is scheduled to run at a time when the database
is not in use.
- Backing up the Multi-User Version: If you are using
StudioSchool Pro without FileMaker Server, follow the directions
for the Single-User Version above. For FileMaker Server users,
we recommend you setup one or more "Schedules" the
FileMaker Admin Console to create backup copies of your database
files at regular intervals. For instance, some users set up
2 folders - "AM Backup" and "PM Backup"
- and create a "schedule" in FileMaker Server to
send backups to each folder once a day. Some organizations
create 4 folders and set up something similar but for alternate
days. However you choose to set it up, you will be assured
of having multiple backups of your database.
What happens though if all those backups are on the same
hard drive and that drive crashes or the comptuer is stolen
as
has happened to a few of our clients? You need a system,
preferably somewhat automated, to make sure that (1) the
backups created
by FileMaker Server are further backed up to a different
media - tape drive, zip, CD, external hard drive, etc. -
and, (2)
that those additional backups are safely stored but readily
available. Some organizations use tape backup drives or
flash
drives, others use multiple external hard drives (now that
they are priced so low) and swap them out periodically.
Talk
with your IT coordinator about what works best for you, but
come up with a plan and stick with it. You may never need
your backups, but like any good insurance policy, it will
be there if you do. For additional details on backing up
see this page.
- I
have a great suggestion for a feature I'd like to see in StudioSchool
Pro, how can I tell you about it?
Great! We love to hear suggestions for new features or better
ways to do things. We keep a list and try to implement the most
popular requests as quickly as possible. Please make your suggestion
HERE, giving as much detail as possible.
Troubleshooting
-
FileMaker Server 5.5 installed but SSP_Setup.fp5 is not appearing
in the Hosts dialog of our workstations. What's wrong?
There are several conditions under which hosted FileMaker
files may not appear in the "Hosts" dialog:
- The most common reason is that the data files are not in
correct location. In this case, the Server name will appear
in the Hosts dialog, but no hosted files are listed. On either
Windows or Macintosh platforms, the files must be located
within the FileMaker Server 5.5 application folder. The 30
or so files that make up the StudioSchool Pro files set must
be contained in one and only one folder. The easiest way to
ensure that this is done correctly is to drag the folder named
"Databases" into your FileMaker Server 5.5 folder.
Be sure to always stop FileMaker Server before moving any
files and restart once the move is complete.
- On Windows only, the Built-In Firewall may block FileMaker
Server from being visible on the network. To fix this problem
you need to add FileMaker Server as a "Exception"
to the Firewall's settings. Under the Start Menu, go to: Control
Panel -> Network Connections -> Control-Click on LAN
-> Properties -> Advanced -> Firewall Settings ->
Exceptions -> Add Program -> Select FM Server to add
to application list (whew!)
- On either Windows or Macintosh, hosted files may not appear
under Local Hosts if the server is on a different subnet than
the guest machine. To see if this is the case, check that
the IP address of both machines is the same for the first
three sections, for example, if the server's IP address is
192.168.1.10 and the guest's address is 192.168.1.100 then
they are on the same subnet. However, a computer with an IP
address of 192.168.2.100 is not.
- In certain rare cirumstances, even two computers on the
same subnet may not "see" each other readily. To
test if this is the case, on the guest workstation, click
"Specify Host" and enter the IP address of the Server.
If the StudioSchool Pro files become visible but are not visible
under "Local Hosts" have you network adminstrator
check for problems with the network and assignment of IP addresses.
- FileMaker Server 5.5 won't uninstall.
To upgrade from FileMaker Server 5.5 to a later version on the same computer requires that you uninstall FM Server 5.5. Beware that there is a known "uninstall" bug with the 5.5 version of FileMaker Server on Windows XP and 2000 (and possibly others) that may prevent you from succeeding. To uninstall FMS 5.5 on in this circumstance using Windows Uninstall Software feature, you must first run an update that can be found at:
FileMaker Downloads
Under "Updates and supporting files for FileMaker 7 and earlier versions". This should solve the problem but occasionally does not. FileMaker no longer supports this version 5.5 so don't bother calling technical support. Sometimes the uninstaller will ask you to insert the original install CD which is not always handy. We have found that a downloaded disk image of the installer will sometimes be sufficient to allow the uninstall to go through.
In rare circumstances, when the uninstall of FMS 5.5 will simply not work, the simplest remedy is to either go to a different computer or do a complete wipe and re-install of the server. This has the added benefit of cleaning up and viruses or other no longer needed files.
Once the old version of FMS is successfully removed, the install for FMS 9 (or later) generally goes fairly easily. A reminder to download and run any updates that are available. If FMS is installed correctly, you should be able to go to any guest computer, click "Open Remote" and see the "FM Server Sample" file. If the server is not local you may need to enter the IP Address by clicking "Add" under Favorite hosts.
- Our
WAN (remote) connection works but is very slow and StudioSchool
Pro takes several minutes to open. What can we do to speed up
the connection?
A slow connection speed over a Wide Area Network (WAN) -
for example, between one campus and another - is usually a result
of insufficient upload speed on the broadband connection, especially
at the location where the server is based. Most cable and DSL
broadband connections give good download speeds, since this is
the bulk of what people do with internet connections, but they
have relatively slow upload speeds. For example, a DSL or cable
connection may provide download speeds of 1.5Mbs to 8Mbs but the
upload is limited to 256kps (or 0.25Mbs). You database server
needs to upload information to the remote users and 256kps can
result in a very slow data transfer rate. To increase you upload
speed, contact your broadband provider and see what options are
available. You may need to consider switching providers to get
sufficient upload speed. To test your download and upload speeds,
try one of these Internet speed tests: SpeedTest.net
(it will automatically test your download speed, click the Upload
field to test your upload speed) or BroadbandReports.com.
- I'm getting
a Network Error: "File Maker can not host a file because
of a network error. Files marked as Multiuser will not be available
over the network."
This error occurs when you have a single-user license and
FileMaker Pro's networking is turned on. Since the single-user
prevents you from sharing or hosting StudioSchool Pro, FileMaker
Pro generates this error on startup. You can simply click "OK"
and StudioSchool Pro will open normally, but it can be annoying.
To stop the error message from occuring each time you start StudioSchool
Pro, launch FileMaker Pro directly - Mac: Applications -> FileMaker
Pro 6 or Win: Program Files -> FileMaker -> FileMaker Pro
6. Go to Preferences -> Application (Mac: under the FileMaker
Pro menu, Win: under the Edit menu), and set the Network Protocol
to "None".
- How do
we prevent Outlook from giving a warning dialog for every email?
Updated: 2020-05-08 -
Please see this Miicrosoft Support Article on how to address this issue.
- FileMaker
says that a file needs to be "Recovered". What should
we do?
The best thing to do is to replace the damaged files with
a recent backup and re-enter any lost data. To use FileMaker Pro's
"Recover" command to recover a damaged or corrupted
file, see our detailed step-by-step
Recover guide.
-
"DialogMagic Plugin could not be enabled" error
message on a Macintosh OS X based computer.
There is a bug with the DialogMagic 6.02 plugin such that it will
not load correctly unless "US" is selected as an input
source in the International System Preference pane. It does not
have to be the only source but it does have to be checked. To
fix this problem, go to Apple Menu -> System Preferences ->
International -> Input Method. Scroll down the list to find
"US" and check it. Quit FileMaker Pro and restart. DialogMagic
should now load properly.
- How do I report
a bug or request support?
Please let us know any problems you encounter with StudioSchool
Pro. We want your experience of using the program to be pleasant
and trouble-free. Please report the problem
HERE, giving as much detail as possible.
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Copyright © 2018,
Dedication Technologies, Inc.® StudioSchool Pro® is
a
Registered Trademark of Dedication Technologies, Inc.
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